Searching in Exchange Server 2010 OWA returns: "The action couldn't be completed. Please try again."

Submitted by Tom L'Ecluse on Fri, 05/07/2013 - 23:25

Broke my head on a problem with a customer.
Everytime when he tried to search on OWA he got:

“The action couldn’t be completed. Please try again.”
Owa search

On my search I found a lot of similar posts(Which didn't fixed the problem):

You’ve tried executing the Repair-ExchangeSearchSymlinks.ps1 script from http://gallery.technet.microsoft.com/scriptcenter/16afe88b-6c6d-49a3-8b03-2a2ece27f61a and then running Test-ExchangeSearch but still receive errors.

How to know that this problem is the same as yours?

Logging onto the Exchange server and reviewing the Task Manager shows that the “Microsoft.Exchange.Search.ExSearch.exe” process is consuming a lot of cpu, restarting the service or even the server doesn’t change anything:
taskmngr

Reviewing the Application logs show the following event ID 9842 logged:
eventvwr

The log description gives:
”Function CISearch::EcGetRowsetAndAccessor detected that content indexing was disabled for database ‘MailboxStoreName’ because of error '0x80041820' from MSSearch.”

You’ve tried executing the Repair-ExchangeSearchSymlinks.ps1 script from http://gallery.technet.microsoft.com/scriptcenter/16afe88b-6c6d-49a3-8b03-2a2ece27f61a and then running Test-ExchangeSearch but still receive errors:
powershellresetsearchindex

You’ve also tried using the ResetSearchIndex.ps1 (http://technet.microsoft.com/en-us/library/aa995966(EXCHG.80).aspx) script but still receive errors:
powershellresetsearchindex2

Solution

After trying the common solutions suggested by forum posts without any luck, what ended up fixing this issue for me was rerunning the prepareAD and prepareSchema from the Exchange Server 2010 Service Pack 2 setup.exe:

setup /preparead
preparead

setup /prepareSchema
prepareschema

Then restarting the Microsoft Exchange Search Indexer service:
microsoftexchangesearchindexer

… and the Microsoft Exchange Information Store:
microsoftexchangeinformationstore

 

Source:
http://terenceluk.blogspot.be/2013/01/searching-in-exchange-server-2010-owa.html

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